Refund and Returns Policy
Effective Date: 06/01/2025
At Backdraft Innovations, we want you to be satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our policy carefully before initiating a return or refund request.
1. Return Eligibility
You may return most new, unopened items within 14 days of delivery for a full refund or exchange.
To qualify for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a valid proof of purchase
2. Non-Returnable Items
The following items are non-returnable:
- Used or modified airsoft guns or parts
- Custom orders or special builds
- Final sale or clearance items
- Gift cards or downloadable products
3. Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted unless the return was due to our error (e.g., incorrect or defective item).
4. Exchanges
If you need to exchange an item due to damage or defect, please email us at support@backdraftinnovations.com within 7 days of receiving the item. We’ll provide instructions for a replacement or repair, if applicable.
5. Shipping Returns
You are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of your returned item.
6. Damaged or Defective Items
Inspect your items immediately upon delivery. If your order arrives damaged or defective, contact us at support@backdraftinnovations.com within 48 hours with photos of the damage and your order number.
7. Cancellations
You may cancel an order within 24 hours of placing it, as long as it has not been shipped. Once shipped, the order must go through the return process outlined above.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: support@backdraftinnovations.com
- Address: Backdraft Innovations LLC PO Box 181 Urbana IL 61803
- Phone: +1 (920) 522-2157